Question 1

How many endpoints do you provide?

Accepted Answer

We provide a one-of-all endpoint controlled by Global Load Balancer guaranteeing you a 99.99% uptime, no matter how heavy your traffic is. This means you get the maximum number of nodes that are available by cloud providers in the closest needed zones for our customers. To reduce latency and maximize our endpoint’s throughput, we automatically select the nearest servers to parallel the processing of your project’s requests.

Question 2

What is CU?

Accepted Answer

Сompute unit is a unified measure of computational capacities requested by your project. There are various types of requests your project sends to RPC Fast blockchain infrastructure, thus they take different periods to process. Thus, one type of request will take more time and more CU accordingly, and another type—less time and CPU. The whole description of compute units and how RPC Fast calculates them you can find in our documentation.

Question 3

How much should I pay if the project exceeds the limits of the Free package?

Accepted Answer

You won’t pay a penny if you exceed the limits of the Free package. The requests won’t be processed and you’ll be notified of this. The free payment plan should stay free under any circumstances :) If you feel RPC Fast benefits your project, you can select one of the paid packages.

Question 4

How much should I pay if I exceed the limits of the Growth package or of 500 000 000 CU?

Accepted Answer

We charge $0.8 per million CU if you exceed the Growth package limits. Compared to the monthly price, the additional charge is rather small for the same capacities. Also, you’ll get zero changes in the characteristics of your infrastructure while paying for excess CU and the same level of support. And with our dashboard, you’ll be able to control all quantities and payments we charge in a single glance.

Question 5

Would unused CU accumulate or transfer to the next month?

Accepted Answer

No, CU won’t accumulate or transfer to the next month. Each new month will automatically add a standard quantity of CU to your account depending on your package. So it’s up to you how to use all available CU!

Question 6

Why your payment system is not based on a “pay per request” approach?

Accepted Answer

First, the CU logic is highly connected with our principle of transparency. We want our service to be understandable for our customers and thus, select the single CU measure for inner calculations of consumed resources. Requests don’t fit this calculation in the same manner, as they all are different and take different processing periods, so they cannot be a measure for our needs. That’s why we ask you to read the CU policy in the documentation section.

Question 7

How do you maximize your endpoint’s throughput?

Accepted Answer

We dynamically change the number of blockchain nodes on the cloud infrastructure based on AI prediction to maximize throughput for your project.

Question 8

What is the payment process?

Accepted Answer

The Growth package provides advantageous features for advanced developers. To switch to the Growth package, you need to fill out your credit card information (card number, expiration date, and CVC code). Your payment details are 100% secured, as our payment system is powered by Stripe. The payment will proceed on the 1st day of the month. You can cancel the subscription anytime.It is also possible to enjoy RPC Fast basic features free of charge, without giving any credit card details by choosing the Free package.

Question 9

What are your SLA and support conditions?

Accepted Answer

We can provide you with support starting from the Growth package, which includes email consultations with our DevOps representative. Typically, that’s enough to solve any issues of our customers. Regarding the Enterprise package, you can expect the individual approach to each of your projects guaranteed by the SLA agreement with our support obligations described in detail. We’ll be glad to witness your steady growth with the help of RPC Fast.

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